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Refund policy

Effective Date: October 29, 2025


 

1. Overview

 


At Apex Fitness Recovery, owned and operated by Ni Commerce LLC, we stand behind the quality of our products. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made through apexfitnessrecovery.com.

Apex Fitness Recovery is owned and operated by Ni Commerce LLC.

Summary

 

  • Region: United States

  • Return Window: 30 days from delivery

  • Damage Reporting: Within 48 hours of delivery

  • Return Eligibility: Defective and non-defective items (conditions apply)

  • Return Shipping: Customer responsible unless item is defective/damaged

  • Restocking Fee: Up to 25% may apply

  • Refund Processing Time: 7 business days

 

 

 

 

2. Contact Information

 


To initiate a return or report an issue, please contact us:

 

  • Email: support@apexfitnessrecovery.com

  • Phone: +1 630-381-6281

 


Business Address:

Ni Commerce LLC

161 Crocker Park Blvd Apt 202D

Westlake, OH 44145

United States


Business Hours:

Monday–Friday: 9:00 AM – 5:00 PM EST

Saturday: 10:00 AM – 4:00 PM EST

Sunday: Closed

 

 

 

3. Return Eligibility

 


We accept returns under the following conditions:

 

  • Items must be returned within 30 days of delivery

  • Items must be unused, uninstalled, and in original packaging

  • All accessories, manuals, and components must be included

 


Returns may be accepted for:

 

  • Defective or damaged items

  • Incorrect items received

  • Customer-initiated returns (subject to approval and fees)

 

 

 

 

4. Damaged, Defective, or Incorrect Items

 


If your order arrives damaged, defective, or incorrect:

 

  • Contact us within 48 hours of delivery

  • Provide:

     

    • Order number

    • Clear photos of the issue

    • Description of the problem

     

 


Once reviewed and approved, we will provide return instructions and a prepaid return label where applicable.

 

 

 

5. Return Shipping & Fees

 

 

  • Customers are responsible for return shipping unless the item is defective or incorrect

  • Approved defective/damaged returns will receive a prepaid return label

  • Returns must be shipped within 7 days of approval

 


 

Restocking Fee

 

 

  • A restocking fee of up to 25% may apply to non-defective returns

  • No restocking fee for exchanges or defective items

 

 

 

 

6. Refunds

 

 

  • Refunds are issued after the returned item is received and inspected

  • Approved refunds are processed to the original payment method

  • Processing time: 5–7 business days after approval

 


Shipping costs are non-refundable unless the return is due to our error.

 

 

 

7. Exchanges

 


We offer exchanges for eligible items:

 

  • Items must meet return conditions

  • Replacement is processed after return inspection

  • No restocking fee applies for exchanges of the same item

 

 

 

 

8. Non-Returnable Items

 


We do not accept returns for:

 

  • Used or installed products (unless defective upon arrival)

  • Items reported after 48 hours (for damage claims)

  • Customized or special-order items

  • Personal care or sanitary products (unless sealed and unused)

  • Gift cards or digital/downloadable products

 

 

 

 

9. Order Cancellations

 

 

  • Orders can be canceled for a full refund before shipment

  • Once shipped, orders cannot be canceled and must follow the return process

 

 

 

 

10. Legal Notice

 


This policy complies with applicable U.S. consumer protection laws and does not limit any statutory rights.

 

 

 

11. Policy Updates

 


We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting on this page.

 

 

 

12. Agreement

 


By placing an order with Apex Fitness Recovery, you agree to this Return & Refund Policy.

 

 

Ni Commerce LLC

support@apexfitnessrecovery.com

+1 630-381-6281

161 Crocker Park Blvd Apt 202D

Westlake, OH 44145

United States