Shipping policy

Effective Date: December 4, 2025

1. Overview

At Apex Fitness Recovery, operated by Ni Commerce LLC, we aim to provide a clear and reliable shipping experience for all customers.

This Shipping Policy explains how orders placed on apexfitnessrecovery.com are processed, shipped, and delivered.

Apex Fitness Recovery is owned and operated by Ni Commerce LLC.

2. Shipping Coverage

United States

We currently ship within the United States only
We do not ship to P.O. boxes that cannot receive carrier deliveries

We may expand to additional regions in the future.

3. Shipping Costs

Standard Shipping: Free on most orders within the United States
Any exceptions will be clearly shown on the product page and at checkout
All shipping costs are displayed at checkout — no hidden fees from us

Applicable taxes may still apply at checkout based on state requirements.

4. Order Processing

Orders are processed Monday through Friday (excluding holidays)
Order cut-off time: 5:00 PM EST
- Orders placed before this time are processed the same business day
- Orders placed after are processed the next business day

5. Delivery Time

Estimated total delivery time: 3 to 9 business days
This includes both processing and shipping time

If a product requires additional time, this will be clearly stated on the product page.

6. Shipping Carriers

We ship orders using trusted national carriers, including:

UPS
FedEx
USPS

Carrier selection depends on the product, size, and delivery location.

7. Order Tracking

All orders include tracking
A tracking number and link will be emailed once the order ships

8. Shipping Protection

Orders are insured against loss or damage during transit
If any issues occur, please contact us for assistance

9. Delivery Issues

Delayed or Lost Packages

If your order exceeds the estimated delivery window, please contact us:

support@apexfitnessrecovery.com

+1 630-381-6281

We will assist in locating or resolving the issue.

Marked Delivered but Not Received

Please:

Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a carrier investigation

Damaged Items

Take clear photos of the packaging and product
Contact us within 48 hours of delivery

We will arrange a replacement or resolution as appropriate.

10. Missing Items

If items are missing from your order:

Contact us within 7 days of delivery
Include your order number and item details

We will resolve the issue promptly.

11. Returns

Returns are accepted within 30 days of delivery
Items must be unused and in original packaging

For full details, please refer to our Return & Refund Policy

12. Address Accuracy

Customers are responsible for providing accurate shipping information
We are not responsible for orders delivered to incorrect addresses provided at checkout

If a package is returned due to an incorrect address:

Reshipping fees may apply

13. Business Information

Ni Commerce LLC

161 Crocker Park Blvd Apt 202D

Westlake, OH 44145

United States

Email: support@apexfitnessrecovery.com

Phone: +1 630-381-6281

Business Hours:

Monday–Friday: 9:00 AM – 5:00 PM EST

Saturday: 10:00 AM – 4:00 PM EST

Sunday: Closed

14. Policy Updates

We may update this Shipping Policy at any time.

Changes take effect immediately upon posting.